Effective date: 5 September 2026
This policy explains how cancellations, refunds and failed fulfilments are handled for Momentrum subscriptions, credits and one-time digital purchases.
Momentrum provides digital services that may be generated or delivered immediately after purchase. Once a paid digital product or service has been successfully generated, delivered or consumed, purchases are generally final except where a refund is required by applicable law or the payment platform's mandatory rules.
You may cancel a recurring Momentrum subscription to prevent future renewal where cancellation is supported by the payment method or platform used. Cancellation does not normally refund a subscription period that has already been paid for, and access may continue until the end of that paid period unless otherwise stated. Any mandatory cancellation or refund rights available under applicable law remain unaffected.
Unused Momentrum credits are generally non-refundable and have no cash value. Credits cannot be exchanged for cash or transferred unless Momentrum expressly allows it. If credits are deducted but the corresponding Momentrum service fails to be delivered, Momentrum may restore the deducted credits or provide the purchased service again.
One-time purchases, including eligible scripts, carousels, videos or other digital services, are generally non-refundable once successfully fulfilled. If payment succeeds but Momentrum fails to deliver the purchased service because of a technical problem, contact Momentrum so the transaction can be reviewed.
If you are charged but do not receive the purchased service, Momentrum may retry fulfilment, restore the relevant credits or entitlement, or issue another appropriate remedy after verifying the transaction. Verified duplicate charges will be reviewed and corrected where appropriate, subject to the rules of the payment provider.
Some purchases are processed by third-party platforms, including Telegram. Refund eligibility and the technical method for processing a refund may therefore also be subject to that platform's rules. Nothing in this policy removes rights you have under applicable consumer law.
If you believe a payment was made incorrectly or a paid service was not delivered, contact Momentrum through the official @MomentrumContentBot on Telegram or through any official support contact published by Momentrum. Include enough information to identify the affected transaction. Please do not send passwords, full card numbers or other sensitive payment credentials.